Studio Cancellation & Closure Policy (Glassblowing + All Experiences)

Cancellations or closures for all Blackstone River Glass Center classes, experiences, and rentals will be announced via email and posted on our website and social media. If you are booked in for a class that day, staff will attempt to contact you using the contact information provided in your booking. 

Weather Conditions & Student Travel Safety

We understand that our students travel to Blackstone River Glass Center from many different locations throughout New England and beyond. Weather and road conditions can vary significantly between your location and our studio.

Your safety is always our priority. It is each student's responsibility to assess weather forecasts, road conditions, and their ability to travel safely before leaving for a scheduled class or experience.

No class or workshop is worth putting yourself or others in an unsafe situation. If you believe conditions in your area make travel unsafe, please do not take unnecessary risks.

We strongly encourage you to contact us before traveling if you have concerns about weather or road conditions on the day of your scheduled class.

Please understand that the studio may remain open and classes may proceed as scheduled even when weather conditions are more severe in other areas. 

Blackstone River Glass Center cannot assume responsibility for individual travel decisions, road conditions, or incidents occurring during travel to or from the studio.

Rescheduling & Refunds

ONLY sessions cancelled by Blackstone River Glass Center will be eligible to be rescheduled, credited, or refunded.

All pre-purchased classes and rentals are NON-REFUNDABLE and cannot be exchanged for cash.

If you are unable to attend you will not receive a refund. We suggest gifting your ticket to a friend or family member if your plans have changed. 

Late Arrival & Mandatory Safety Orientation

For the safety of all participants, students must be present for the mandatory safety instructions provided at the beginning of each class or experience.

Students who arrive more than 15 minutes after their scheduled class start time will not be permitted to participate and will forfeit their booking without a refund, credit, or rescheduling option.

Our instructors begin each session with important safety procedures, equipment guidelines, and demonstrations. Students who miss this portion of the class cannot safely join a session already in progress.

We strongly recommend planning to arrive 15-30 minutes before your scheduled start time to allow for unforeseen traffic. 

This policy is strictly enforced to ensure a safe and enjoyable experience for all students and instructors.

Studio Right to Cancel

We reserve the right to cancel or reschedule any class, rental, or booking at our discretion.

If we cancel your session, your booking will be refunded or transferred to another date, depending on your preference and availability.

Wrong Purchase Policy

Refunds, credits, or exchanges will not be given if you purchase the wrong product, including booking the wrong date, time, studio, or project option.

Please double-check your booking details before checkout, and contact us with any questions before purchasing — we're happy to help!