• There are no refunds on class experiences, once purchased.
• If necessary, class reschedules must be requested more than 48 hours prior to the class.
• If you must reschedule your class with acceptable lead-time, there is a $10 rescheduling fee per order. You will receive an e-gift card in the amount of purchased classes minus the $10 fee.
• If, after receiving "Class Reminder Email", you are unable to attend the class, we suggest giving the class to a friend as a gift or, if it was someone in your group who could not attend, making their item for them.
• Arriving more than 15 minutes late will result in missing the safety demo and forfeiting your class experience.
• In the case of low enrollment, we reserve the right to cancel any experience up to 48 hours prior to the date of the experience. We will move you into another class without the rescheduling fee.
• In the case of poor weather conditions, equipment failure, power outage, or other natural disaster, we reserve the right to cancel any experience. Customers will be rescheduled at no additional cost. Please call the studio or check the website and/or our Facebook page for the most current updates. There will be a voicemail message on our phone and a post on social media if an experience has been canceled or we are closed.
• Anyone who appears impaired by substance or alcohol will be asked to leave the hot shop.
• Anyone who acts out in any way will be asked to leave. If asked to leave, you will forfeit your class. No refunds.

We offer a safe and nurturing environment for all students and teachers.